Cookie Policy
This Cookie Policy explains how our online gaming platform uses cookies and similar technologies when you visit our website and use our services. This policy describes what cookies are, how we use them, the types of cookies we use, the information we collect using cookies, and how that information is used and your choices regarding cookies.
What Are Cookies
Cookies are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners to make their websites work efficiently and to provide reporting information. Cookies set by the website owner are called "first party cookies" while cookies set by parties other than the website owner are called "third party cookies". Third party cookies enable third party features or functionality to be provided on or through the website such as advertising, interactive content, and analytics.
Types of Cookies We Use
We use both first-party and third-party cookies on our gaming platform for various purposes. Our cookies can be categorized into different types based on their functionality and purpose:
- Essential cookies that are necessary for the basic functionality of our platform
- Performance cookies that help us understand how visitors interact with our website
- Functional cookies that enable enhanced functionality and personalization
- Marketing cookies used to deliver relevant advertisements and track campaign effectiveness
Detailed Cookie Categories
| Cookie Type | Purpose | Duration | Examples |
| Essential | Enable basic website functionality, user authentication, security features, and payment processing | Session to 1 year | Login status, security tokens, session management |
| Performance | Collect information about website usage, page views, and user behavior patterns | 30 days to 2 years | Google Analytics, page load times, error reporting |
| Functional | Remember user preferences, language settings, and provide enhanced features | 30 days to 1 year | Language preferences, game settings, personalization |
| Marketing | Track users across websites to display relevant advertisements and measure campaign performance | 30 days to 2 years | Facebook Pixel, Google Ads, retargeting cookies |
How We Use Cookies
Our online gaming platform uses cookies for several important purposes that enhance your gaming experience and ensure platform security. We use cookies to maintain your login session, remember your gaming preferences, provide personalized content recommendations, analyze website performance, prevent fraud and ensure compliance with Canadian gaming regulations. Cookies also help us understand which games are most popular, optimize our platform's performance, and provide customer support by maintaining session information.
Third-Party Cookies
We work with trusted third-party service providers who may place cookies on your device when you visit our website. These partners include payment processors, analytics providers, advertising networks, and customer support platforms. Third-party cookies are governed by the respective privacy policies of these external services. We carefully select our partners to ensure they meet Canadian privacy standards and gaming industry requirements.
Legal Basis for Cookie Processing
Under Canadian privacy legislation including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws, we process cookies based on several legal grounds. For essential cookies, we rely on legitimate interest to provide our gaming services. For non-essential cookies, we obtain your consent through our cookie banner and preference center. You have the right to withdraw consent at any time through your account settings or browser controls.
Cookie Management and User Controls
You have several options for managing cookies on our platform. We provide a comprehensive cookie preference center accessible through your account settings where you can enable or disable specific cookie categories. You can also manage cookies through your browser settings, though disabling certain cookies may affect website functionality.
- Use our cookie preference center to customize your cookie settings by category
- Clear existing cookies through your browser's privacy settings
- Set your browser to notify you when cookies are being set
- Use browser extensions that block tracking cookies
- Browse our website in private or incognito mode
Browser-Specific Cookie Settings
Each web browser provides different methods for managing cookies. Here are instructions for popular browsers used by our Canadian players:
- Chrome: Go to Settings > Privacy and Security > Cookies and other site data
- Firefox: Navigate to Options > Privacy & Security > Cookies and Site Data
- Safari: Choose Preferences > Privacy > Manage Website Data
- Edge: Access Settings > Cookies and site permissions > Cookies and site data
- Opera: Visit Settings > Privacy & Security > Cookies
Impact of Disabling Cookies
While you have the right to disable cookies, please note that doing so may significantly impact your gaming experience on our platform. Disabling essential cookies may prevent you from logging in, making deposits, playing games, or accessing certain features. Performance and functional cookies help us provide personalized game recommendations and remember your preferences. Marketing cookies enable us to show you relevant promotions and bonuses tailored to your gaming interests.
Data Retention and Storage
Cookie data is retained for different periods depending on the cookie type and purpose. Session cookies are automatically deleted when you close your browser, while persistent cookies remain on your device for predetermined periods ranging from 30 days to 2 years. We regularly review and delete outdated cookie data in accordance with Canadian data protection requirements. All cookie data is stored securely using industry-standard encryption methods.
Updates to Cookie Policy
We may update this Cookie Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will notify you through email, platform notifications, or by posting a prominent notice on our website. We encourage you to review this policy regularly to stay informed about how we use cookies. The effective date of any changes will be clearly indicated at the top of the updated policy.
Contact Information and Support
If you have questions about our Cookie Policy, need assistance managing your cookie preferences, or want to exercise your privacy rights under Canadian law, please contact our privacy team. We are committed to addressing your concerns promptly and transparently. You can reach us through the contact form in your account dashboard, email our privacy officer directly, or contact our customer support team who can assist with cookie-related inquiries. We aim to respond to all privacy-related questions within 30 days as required by Canadian privacy legislation.